Overview: This Refund Policy outlines the conditions under which advertisers may request refunds for campaign spend and how publisher earning disputes are handled. As a performance marketing network, our refund terms reflect the nature of digital advertising where certain costs are non-recoverable once traffic has been delivered. Please read this policy carefully before making any payments.
This policy applies to:
This policy does not apply to end-consumers who have interacted with advertiser campaigns. End-consumers should contact the advertiser brand directly for product or service refunds. OfferHubBounty is a campaign distribution intermediary and is not responsible for advertiser products or services.
Advertisers who have pre-funded their campaign account may request a refund of unspent balance under the following conditions:
Refund amount: Unspent deposit minus any applicable platform fees and processing charges. A processing fee of up to 5% may apply to refunded amounts to cover payment gateway costs.
Any one-time campaign setup or onboarding fees are non-refundable once the campaign has been activated and publishers have begun promotion.
Some campaign types have minimum spend commitments agreed at the time of setup. Refunds on pre-agreed minimum spend commitments are not available once the campaign period has begun.
Advertisers may dispute conversions they believe are invalid within the designated dispute window, which is specified per campaign (typically 7 to 30 days from the date of conversion). Disputes submitted outside this window will not be accepted.
Advertisers may dispute conversions on the following grounds:
The following are not valid grounds for disputing conversions:
Publishers who believe their earnings have been incorrectly calculated must raise a dispute within 14 days of the relevant payment date or statement period.
To raise an earning dispute, publishers must submit a formal dispute request via email to disputes@offerhubbounty.com including: account username, campaign name, date range in question, tracking data screenshots, and a description of the discrepancy. We will review and respond within 10 business days.
Note: OfferHubBounty's tracking system records are the primary reference for all earnings calculations. Publishers are encouraged to maintain their own tracking records and report discrepancies promptly.
If fraudulent activity is confirmed on a publisher account, OfferHubBounty reserves the right to:
For advertisers, if fraudulent publisher traffic is identified after payment has been made, OfferHubBounty will credit the advertiser's account for confirmed fraudulent conversions in the subsequent billing period. Cash refunds for fraud-related claims are evaluated case-by-case.
All refund and dispute requests follow this process:
The following are strictly non-refundable under all circumstances:
Digital advertising spend is largely non-reversible once traffic has been delivered. We strongly recommend starting with smaller test budgets before scaling campaigns.
Once a refund is approved:
Refunds are issued in USD unless otherwise agreed. Currency conversion fees and international transfer charges are the responsibility of the recipient.
Initiating a credit card chargeback or payment dispute without first contacting OfferHubBounty to resolve the issue is a violation of these Terms. If an unjustified chargeback is filed:
We encourage all users to contact us first — most issues are resolved quickly and without the need for chargebacks.
OfferHubBounty — Disputes & Refunds
📧 General: partners@offerhubbounty.com
Please include your account ID, campaign name, and all relevant documentation in your initial message.
Response time: within 2 business days